Return Policy
Effective Date: 17/02/2024
As a consultancy service provider, MTS Italia SRL does not offer physical goods. Therefore, traditional return policies do not apply. However, we are committed to client satisfaction.
If you are not satisfied with a consultancy session or service provided, please contact us at [complaint@mtsitalia.com] within 7 days of the service delivery. We will evaluate requests on a case-by-case basis, and may offer corrective consultation or partial/full refunds at our discretion.
Cancellation Policy
Effective Date: 17/02/2024
You may cancel a scheduled consultancy session by contacting us at least 24 hours in advance. Cancellations made with sufficient notice will be rescheduled at no extra cost.
Late cancellations (within 24 hours) or no-shows may be subject to a cancellation fee of up to 100% of the session fee, depending on the circumstances.
For ongoing or retainer-based contracts, please refer to the specific agreement for cancellation terms. If in doubt, contact us at [info@mtsitalia.com].
Privacy Policy
Effective Date: 17/02/2024
Last Updated: 01/03/2025
MTS Italia SRL respects your privacy and is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR).
What Data We Collect
We may collect:
- Full name
- Email address
- Phone number
- Company name
- Project details or notes you provide
- Communication logs (email, contact forms)
How We Use Your Data
We use your data to:
- Provide consultancy services
- Communicate with you about projects or inquiries
- Comply with legal obligations
- Improve our services
How We Store and Protect Your Data
We implement industry-standard security measures to safeguard your data. Your information is stored securely and accessed only by authorized personnel.
Third Parties
We do not sell or rent your personal data. We may share data with:
- Service providers (e.g., email or scheduling tools)
- Legal authorities if required by law
All third-party service providers are GDPR-compliant.
Your Rights
Under GDPR, you have the right to:
- Access your data
- Correct or update your data
- Request deletion (“right to be forgotten”)
- Object to or restrict processing
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at [your contact email].
Cookies
Our website may use cookies for performance, analytics, and functionality. You can manage cookie preferences through your browser settings.
Contact
For any privacy concerns, reach out to:
MTS Italia
Email: [privacy@mtsitalia.com]
Address: [Via Camillo Pilotto 85, Roma , 00192, Italy]